Terms & Conditions
MAKING A PURCHASE
The Order Forms on this website contain retail prices only. Please contact us directly if you would like a list of wholesale prices. All wholesale orders will require a purchase of multiple items.
All dispatch dates are estimated and are not guaranteed and do not form a term of this contract. Whilst every endeavour will be made to comply with these dates, the Seller shall have no liability whatsoever for delay in despatch or delivery, or for any loss occasioned thereby. Late delivery does not entitle the Buyer to cancel the order. Any shortages and/or damages in delivery must be notified in writing to the Seller within two days of receipt.
The Seller is Natural Surrender. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller. Goods means any goods provided by the Seller in accordance with the Seller’s standard Terms & Conditions. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions supersede any previous Terms & Conditions of Sale of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Seller’s right to enforce these Terms & Conditions on any further occasion. No Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.
Testimony to our products are welcome and are always from real people with real experiences after using our products. However, they may not reflect the views of Natural Surrender.
Natural Surrender takes no responsibility for incorrect use of its products.
Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery of the Goods.
At the Seller’s discretion, ownership of the Goods may not pass from the Seller to the Buyer until the Buyer has made a payment in full thereof (and any other monies owing to the Seller). If payment is not made in accordance with these Terms & Conditions, the Seller shall have the right (without prejudice to the obligation of the Buyer to purchase the Goods, and to any other remedy that may be available to the Seller) to retake possession of Goods not fully paid for.
Return Policy – due to health regulations around these products, they are non-returnable.
To provide some safeguard for wholesale clients, we do provide a 30-day money back guarantee on your first order only. If you are not satisfied with how these products are moving within your retail environment after 30 days, we will refund monies on unopened product only.
ORDERS & SPECIFICATIONS
No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed by the Sellers authorised representative. The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order (including any applicable specification) submitted by the Buyer and for giving the Seller any necessary information relating to the Goods within a sufficient time to enable the Seller to perform the contract in accordance with those terms. The quality, description, quantity of and any specification for the Goods shall be those set out in the Sellers quotation (if acceptable by the Buyer) or the Buyers order (if accepted by the Seller). For any Goods manufactured, the Buyer shall indemnify the Seller against all claims, loss, damages and expenses incurred or for any infringement of patent, copyright, design, trademark or other intellectual property rights for which the Seller may become liable by following the requirements or specification supplied. The Seller reserves the right to make any changes to the specification for Goods, which are required to conform to any statutory or safety requirements.
Natural Surrender will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond Natural Surrender’s reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.
If any goods are found to be damaged on delivery or appear to be faulty please contact us immediately before returning anything. We can then provide a return authorization and record the fault, but sometimes identify the problem if you are in any doubt about the product. Goods are to be returned by the Buyer and must be sent by a carrier or postal service of sufficient value cover and in sufficient packaging as to protect the product. In transportation this method must also obtain a signature on delivery. Unfortunately we cannot accept liability for goods unless or until signed for by authorised personnel of Natural Surrender at our named official address by registered post.
This contract shall be governed by Australian Law and the Australian courts shall have jurisdiction in relation thereto.